LIMITED WARRANTY TERMS AND CONDITIONS

WARRANTY:

Your timepiece is warranted against all manufacturing defects for a period of two years from the date of purchase, provided that the timepiece was purchased from www.horpawatch.com or through an authorised HORPA retail agent. We are happy to offer you additional one year Limited Warranty if you register your timepiece on our website www.horpawatch.com

For any repair during the warranty period, we shall repair or replace the timepiece with the same model at our cost subject to the right to charge for shipping costs. We shall refund the purchase if repair or replacement is not possible.

LIMITATION OF WARRANTY:

The warranty is not extended to the exterior parts and consumables like watch strap, buckle, case, crown, crystal/ glass or battery. The warranty does not cover damages caused due to loss, theft, fire, accidents or any other causes beyond our control including but not limited to incorrect handling or improper use of the timepiece (like knocks, dents, alterations, tampering). We are not liable for any incidental, consequential or special damage arising from failure or malfunction of the timepiece and recovery may not be greater than the purchase price for the timepiece.

All repairs or servicing work carried out by third parties not authorised by us will automatically invalidate your warranty, in which case any damage would be rectified at your expense.

The warranty also excludes normal wear and tear, routine maintenance and cleaning of the timepiece.

SERVICE:

Should the timepiece require any kind of repair / service please write to us at customercare@horpawatch.com to obtain a service authorization number before sending the timepiece to our authorised service centre:
LUXURY WATCH WORKS PVT. LTD.
Unit 101, 1st floor,
West View, Veer Savarkar Marg,
next to Oriental Bank of Commerce,
Prabhadevi, Mumbai 400 025
Tel: +91 22 2421 5544

We suggest you ship your timepiece in an insured secure package via the ‘Air’ mode along with a copy of your proof of purchase (Invoice or Warranty Card). Please also include the following information with your timepiece:
Your name:
Complete postal Address:
Day time phone number:
Email id:
Reason for return/ Service required:

You are responsible for all transportation costs, including, but not limited to, postage, insurance and packing materials. For non-warranty service, we will provide you with an estimate for your approval once we have received and assessed the timepiece.