SHIPPING, CANCELLATION AND REFUND POLICY

DELIVERY AND SHIPPING:

All orders will be shipped within 3 working days from the date of receipt of order. We shall send you a traceable tracking number for your convenience. For all international shipments, please allow 10-15 days for delivery. Domestic shipping charges is included in the price, however, we reserve the right to charge for shipping to international locations.

INTERNATION TAXES, DUTIES AND CUSTOM CLEARANCE:

International orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. Such import duties and taxes are not included in the price and may apply for orders outside of India. We do not have the possibility of estimating these duties and taxes accordingly you would have to check with your regional customs authority. We cannot control and are not responsible for any import duties and taxes applied to your package. You will be responsible for paying additional charges for customs clearance, import duties and taxes. Customs policies vary widely from country to country hence please contact your local customs office for further information. Kindly note, you will be responsible for ensuring custom clearances of your order.

CANCELLATION:

You have the right to cancel your purchase, without specific reason, within 24 hours of placing the order. Please write to customercare@horpawatch.com giving complete details of your Purchase.

We shall process a full refund of your money within 2 working days from the date of receiving your cancellation request.

RETURN:

You may return your Purchase within 48 hours of receipt of Purchase. Please write to customercare@horpawatch.com giving complete details of your Purchase and reason for return. Our team will get in touch with you for further procedures and refund of money. The customer is responsible for return shipping the timepiece in an insured secure package via the ‘Air’ mode. Once we receive the timepiece back and verify it’s unworn, the return will be processed and a full refund will be issued.

Note: no refund will be issued if the timepiece is found to be worn, scratched, damaged or tampered.

All international returns made due to import duties and / or other fees / taxes will be subject to a 15% restocking fee.